Free products only visible after cart page refresh

[info78]

I contacted Woo.com yesterday thinking it was a WooCommerce issue, but I think it has to do with the plugin. Below is the contact with Woo.com (our website: kamadoexpress.nl):

If someone adds a BBQ of a certain amount into the cart, they get a free “starter pack” (“startpakket”). 6 free products then get added into the cart. But they don’t show up the first time the cart page loads…. They only show up after a reload of the cart page.

You can check yourself if you want by adding this product to the cart: https://kamadoexpress.nl/product/bastard-urban-xl-voordeelpakket/

You should see that the cart in the shop menu / header already says 7 products in cart, but if you go to the cart it only shows the BBQ. Then if you reload the page it shows the other products correctly.

If I go from the cart page to another page and then back to the cart, the products also won’t show up.. If I then reload the cart page the products will show up..

Woo.com reaction:
I see. I recommend that you reach out to the plugin developers for further testing. It does seem that there is a bit of delay before the “function” kicks in so you have to reload for the browser to recognize the cookie.

Can you please look into this?

[Soft79]

What are the coupon settings?

[info78]

https://ibb.co/album/WsPbww

[Soft79]

Can you remove the excluded categories? The ‘BBQ Opruiming’-category seems to conflict somehow.

[info78]

Thanks! I tested it by removing the BBQ Opruiming category and now it works as it should.

[info78]

Hi, I have the same problem with another coupon now… I already removed the excluded categories but no success.

This is the URL to the coupon settings: https://ibb.co/album/PxPWq2

[Soft79]

Could you please change the discount type to a percentage discount?

I suspect one of the free items is a discounted items and conflicts with the “Afgeprijsde artikelen uitsluiten”. A non-cart discount prevents this. I must admit this is strange behaviour, I will put this on our backlog and discuss if this needs a fix.

[info78]

Thanks! That seemed to be the issue.

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