Repository › Forums › Support › WooCommerce Extended Coupon Features PRO › Free Product Stuck in Cart

Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • January 21, 2019 at 10:55 pm #4618
    bondichic
    Participant

    Hi,

    My website is running a promotion where customers can get buy one get one free of 1 specific product. So when a customer add the products, another free product is automatically added which is fine. My problem is that when the customer deletes the product, the added free product remains in the cart and cannot be deleted either. Is there a way to also remove the free product when the customer removes the original product? Thanks.

    January 21, 2019 at 10:58 pm #4619
    Soft79
    Keymaster

    The free product should be removed automatically. Can you please try disabling Settings > WC Extended Coupon Features > High Performance mode? It might fix the issue.

    If not, please send me an url with instructions to reproduce the issue.

    January 21, 2019 at 11:10 pm #4629
    bondichic
    Participant

    I tried turning off the high-performance mode and it’s still not working. Also, the free product has now doubled (If a customer adds 1 product into the cart, it automatically adds 2 free products instead of 1).
    Sorry, are you talking about url to my website?

    January 21, 2019 at 11:11 pm #4630
    Soft79
    Keymaster

    Yes

    January 21, 2019 at 11:13 pm #4631
    Soft79
    Keymaster

    Please also temporarily enable debug mode of the plugin, (it allows me to see more info by adding ?wjecf_log=1 toi the url)

    January 21, 2019 at 11:19 pm #4632
    bondichic
    Participant

    The url is https://bondichic.com.au/zinc-ionised-blue-mountains-natural-spring-water-toner/?v=6cc98ba2045f
    The product that we are having a promotion for is Zinc Ionised Blue Mountains Natural Spring Water Toner.
    If you add that to the cart, you will see the errors.
    I’ve just enabled the debug mode. Thanks.

    January 21, 2019 at 11:30 pm #4633
    Soft79
    Keymaster

    I wonder if it’s related to WPML. Do you have the option to temporarily disable it to see if it makes a difference? Unfortunately I have to call it a day now, it’s 00:30 here :) I’ll check back in tomorrow.

    January 21, 2019 at 11:48 pm #4634
    bondichic
    Participant

    We can’t turn off WPML as we have a Japanese version of the website and disabling means we will also lose our Japanese website.

    January 22, 2019 at 7:40 pm #4660
    Soft79
    Keymaster

    I see what’s going on. You have both BOGO and a free product enabled. That’s why you always get one free item extra. Is the Zinc Ionised Blue Mountains Natural Spring Water Toner the only product that should receive BOGO? In that case:

    – Remove the product from the ‘Free product‘-field on the Free Products-tab
    – Add the product to the ‘Products‘-field on the Usage Restrictions-tab.

    January 22, 2019 at 10:11 pm #4665
    bondichic
    Participant

    Hi, all errors have been solved. Thanks for your help!

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