Free Product not showing in cart

[Jacob Voigt]

I have three coupons setup in exactly the same way. If a certain product is added to the cart, the customer gets a corresponding free product. Two of the coupons are working as expected and the free product shows up immediately in the cart with the prices labeled as FREE. The third one never shows up in the cart. I think the coupon is being added because if I try to manually add it I get a message that says ‘this coupon has already been applied’. The item never shows up in the cart or on the checkout page though which is confusing for customers.

[Jacob Voigt]

MORE INFO…

These two are currently working as expected – the free gift is automatically added to the cart with the product.

https://trailblazerfirearms.com/shop/lifecard-threaded/
https://trailblazerfirearms.com/shop/pivot/

This one is NOT working as expected – the free product never shows up in the cart or on the checkout page.

https://trailblazerfirearms.com/shop/lifecard/

[Soft79]

Hi, I see coupon LIMITED TIME: CUSTOMERS RECEIVE A FREE LEATHER SLEEVE (DARK BROWN) WITH LIFECARD PURCHASE being applied, but no product.

Is the product in stock and does it have a price (can be zero)?

[Jacob Voigt]

Ah! Thank you so much, the free product specific variation had an in-stock set to zero with no back ordering allowed. Changing that has fixed it.

[Soft79]

Great!

[Author]

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