Free Gift coupon on new User account

[invisiblecodeweaver]

Hi,

We are getting the problem related to the free gift when the new user gets register to our site they will get the free gift from Speedgreens as a reward which includes in their first order but now we get some cases of the new customer which they didn’t get the free gift on becoming the new User/Customer on our site, we have done a lot of tests you can see on the attached video as well. Kindly help us to resolve this issue.
https://www.loom.com/share/046f05a3c7fe4198bdd9ee0085011ec2

Thanks

[Soft79]

What you show in the video is by design; once an email-address that has been used to place an order is entered, the system will remember this (using a session variable).

So now we have to find out why new customers sometimes don’t get the free item. Please send to admin at soft79.nl:

– the coupon settings (temporarily enable Settings > WC Extended Coupon Feature > Debug mode and click on ‘Coupon data’-link on the Miscellaneous-tab of the coupon.
– an order confirmation of an order that didn’t receive the free gift, but should have received the gift.

[invisiblecodeweaver]

We forwarded Coupon data as JSON format and other requested stuff at admin@soft79.nl

Please take a look at your email. Thanks

[Soft79]

Try disabling ‘Usage limit: 1’

[invisiblecodeweaver]

Alright, I will moniter for next 2 days.

[invisiblecodeweaver]

Hi,

As on your recommendation, after implementing the fix which you told us about the coupon, but still we are facing the issue.

Thanks

[Soft79]

Are you absolutely sure that the customers system was never used to place an order?

Can you reproduce this issue from a private browser window using a fresh email address?

[Soft79]

BTW, I would like to test from here, but access is denied from my country. Can you (temporarily) whitelist the Netherlands?

[Author]

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